Valley Appraisals, Inc: Using Technology to Improve Your Customer Experience
We're just going to come right out and admit something: We always have the latest geeky gadgets. From smart phones, to laptops, GPS, you name it. Call us geeks. Call us nerds. Call us what you will, but by all means, call us at (970) 429-4488 for appraisal orders in Pitkin County! Why? We're glad you asked.
The appraisal process has changed a lot in recent years and most would say, it's a lot more demanding than in the past. We put quality first, but we know that turnaround time is always a plus these days. Therefore, we've simply optimized our routine processes to do more in less time. The appraisers that have continuously adopted new technology have been the ones able to use their time more effectively and bring their customers more accurate reports, better customer service and faster turnaround times.
In the past, most of our orders were ordered via fax and were confirmed with phone calls once we arrived at the office. Often, in this scenario, it might of taken hours to hear back to see if the order could be taken. Things are quite a bit different now and when an order is placed on the site, we get a text message on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Let Valley Appraisals, Inc show you how we innovate ordering appraisals
At Valley Appraisals, Inc we understand it's all about "cycle time". We don't make you wait around for replies because we understand the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually reduce the amount of time needed for your appraisal.
Valley Appraisals, Inc is a pioneer in efficient data gathering
Gathering the data for an appraisal is an in-depth process. We spend a great deal of time obtaining the facts on the subject property and the local market data and trends. Valley Appraisals, Inc takes advantage of technology to close the gap once again.
Instead of using paper forms and pencils and then re-keying all the information back at the office, don't be surprised to see us with a tablet PC or collecting data using an application developed for our phones that even lets us sketch a floorplan right on site. And instead of using an old tape measure, we're seeing that more appraisers are adopting laser measuring devices that are quicker, more accurate, and can get into places that normal tape measures have always had problems with.
All of this technology ensures that the final report is as complete and conclusive as possible, requiring fewer call-backs and revisions. A real money saver for busy appraisal clients.
Appraisal Report Delivery
At a very minimum, you can expect us to deliver your final report electronically as a PDF. Most of our clients prefer e-mail because we're all accustomed to getting attachments like PDFs in our mail. It's a lot better than the old days before e-mail. But, we've even been able to improve on e-mail with report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had problems sending or receiving an e-mail because it was too big? We've come up with a solution for those problems, too. When we deliver an appraisal through this website, the client gets a link sent to their email to retrieve the PDF. So, at that point, it doesn't matter if all the extra photos and maps in the report result in a large file that would normally be blocked by e-mail. And the download link is good for 90 days. So if anything happens to the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
Valley Appraisals, Inc enhances its appraisal records by using Digital Workfiles
It would probably be easier if appraisers could complete a report, give it to the client and never be concerned with seeing that document again. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers need to keep their reports for 5 years, allowing them to recall any appraisal at any time to either defend the valuation or to be used in other legal proceedings.
To sum it all up, Valley Appraisals, Inc uses all the technology available to us technology to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we can pull up the entire file whenever it's needed and recall precisely what that report was about.
These are just a few examples of how we use technology daily. Using the right software, services, gadgets and gizmos allows the appraiser to deliver reports quicker, more efficiently and with higher degrees of accuracy.